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Frequently Asked Questions
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Do you do last minute orders?I will accept last minute orders depending on my availability. There may be an additional rush fee depending on size of order and my availability. If I can fit your order in during normal working hours, there is no fee. However, if I will need to stay up all night, there will be a fee 😊
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What is the minimum order?There is no minimum order required.
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Do you do gluten freeUnfortunately, I cannot accommodate gluten free products as this would entail my entire kitchen being gluten free. I am happy to discuss gluten “friendly” orders, but will not guarantee a full gluten free product.
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What is yours Cancellation policy?In order to obtain a full refund, an order must be cancelled no less than 7 days before due date. If unforeseen circumstances occur that make this time frame impossible (ie: illness, job loss, event cancellation), please know I will take this into consideration. There are always options available such as applying credit towards a future order or freezing the product, if applicable, for future use. The happiness and satisfaction of my customers is of the utmost importance and I will work with you to make this possible.
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Do you deliver locally?My usual method of delivery is to meet at a mutually acceptable place and time. Unfortunately, I am not allowed pick-ups where I live per my HOA. A meet up delivery is free of charge within a 20 mile radius from my home but I will deliver to your home or business if requested for an additional fee. Any additional delivery fees will be dependent on location of delivery.
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Do you offer a discount for large orders?No, I do not offer discounts on any orders. I create custom sweets per your individual specifications and each one, from the first to the last, is created with the same love and attention to detail.
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Charitable donationsI love to work with sanctioned charity events! Depending on the event, I am happy to offer cost based estimates or possible free donations. Please contact me to discuss the details.
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Payment Options* Payment accepted by Credit/Debit card (through the website), PayPal, Venmo or CashApp. * Please choose cash payment when ordering through the website if you would like to pay with any other method other than Credit/Debit card. * My direct links are * Venmo @Kimberly-Stieren * CashApp $ItsTheLittleThings19 * PayPal kstieren9@gmail.com * Payment in full is required at the time of booking for orders $200 or less. * Work on your order will not begin until the full payment has been received unless other arrangements have been discussed and approved. * For orders over $200, a $200 non-refundable retainer is required to reserve your booking with the balance due at or before pickup.
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